Case Study
AI Customer Support
AI-Based Integrated Customer Support & Ticketing System
AI-Powered Customer Support Platform
Business Challenge
Traditional customer service models relied heavily on manual ticket resolution and human intervention, resulting in slow response times, inconsistent service quality, and high support costs. There was a need for a scalable solution that could handle large volumes of queries efficiently.
Our Solution
Inforios Technologies developed a smart, AI-powered customer support application integrating live chat, ticket management, and intelligent automation. The platform ensures faster resolution, smart routing, and 24/7 service availability—enhancing both user experience and support team productivity.
Key Features Implemented
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Live Chat Interface
(web and mobile)
Integrated Ticketing System
with status tracking
AI Chatbot
for automated responses and intent recognition
Knowledge Base Integration
for auto-suggested answers
Agent Performance & SLA Dashboards
Key Features Implemented
Enhance customer support with a live chat interface and integrated ticketing system featuring status tracking and AI-powered automated responses.
Live Chat Interface
(web and mobile)
Integrated Ticketing System
with status tracking
AI Chatbot
for automated responses and intent recognition
Knowledge Base Integration
for auto-suggested answers
Agent Performance & SLA Dashboards
Auto-routing & Escalation Workflows
Impact (KPIs, Benefits, Feedback)
- 60% reduction in first response time
- 45% of queries handled entirely by AI bot
- 25% increase in customer satisfaction (CSAT)
- 30% reduction in operational support cost
- Client Feedback: “The platform handles our peak loads without requiring additional support staff.”
Testimonial
